Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account to check your order’s progress at any time.

We process orders quickly to ensure timely delivery, but contact us within 2 hours of placing your order and we’ll do our best to accommodate changes.

No account is needed, but creating one makes it easy to view past orders, save shipping details, and track current deliveries.

Every piece arrives in our signature packaging, perfect for gifting.

All orders are shipped fully insured via FedEx or UPS, and require an adult signature upon delivery.

Domestic shipping within the U.S. typically takes 2–5 business days after production.

International shipping timelines vary, depending on customs clearance and destination.

Each piece is packaged in a Malibu Soul presentation box, ready for gifting or safekeeping.

Tracking information will be provided upon dispatch.

Yes. We ship worldwide with a few exceptions. Duties and taxes may apply and are the responsibility of the recipient.

Standard shipping typically takes 2–5 business days.

Because each Malibu Soul piece is handmade to order, we want you to love what you receive.

Eligibility: Unworn, undamaged pieces in their original packaging may be returned within 14 days of delivery for exchange or store credit.

Non-Returnable Items: Custom, personalized, or resized jewelry, as well as final sale items, are not eligible for return.

Process: To initiate a return, please contact us at info@malibusoulfinejewelry.com for a Return Authorization. Returns must be shipped back insured and with tracking. Malibu Soul is not responsible for lost or damaged return shipments.

Refunds: Once inspected, eligible returns will be credited as store credit or exchanged. Shipping and duties are non-refundable.

Our jewelry is crafted in 18k gold. We use high-quality E-F-VS stones and gem-quality gemstones. Each design is hand-crafted.

Yes, we exclusively use solid gold in our gold pieces.

To preserve your jewelry for generations:

• Avoid contact with perfume, lotion, and household chemicals.
• Remove jewelry before swimming, exercising, or sleeping.
• Store pieces individually in their jewelry pouch or box to prevent scratching.
• For gemstone beads, avoid prolonged exposure to water or harsh sunlight.
• We recommend a professional cleaning once a year. Malibu Soul offers repair, resizing, and polishing services upon request.

At Malibu Soul Fine Jewelry, we want your pieces to be loved and worn for years to come. If your jewelry ever needs attention, we are here to help.

Complimentary Repairs: We offer complimentary repairs within 90 days of purchase for issues related to craftsmanship.

Beyond 90 Days: After this period, repairs (such as chain soldering, stone tightening, bead restringing, or clasp replacement) may be subject to a service fee, quoted upon inspection.

Exclusions: Damage caused by misuse, accidents, or normal wear and tear (e.g., scratches, dents, or worn prongs) is not covered under complimentary repair but can be serviced for a fee.

Process: To request a repair, please contact us at info@malibusoulfinejewelry.com. We will provide shipping instructions. All repairs must be shipped insured with tracking. Malibu Soul is not responsible for jewelry lost or damaged in transit.